For ages 21+

jelili Responsible Gaming

jelili believes that gaming should be a healthy form of entertainment — never a source of stress or problems. Follow our safe gaming guidelines and enjoy within your limits.

Why is responsible gaming important?

Online gaming can be fun and exciting, but it is always important to keep in mind that it is a form of entertainment — not a guaranteed source of income. Responsible gaming on the jelili platform is part of our core values. We want every player to enjoy gaming in a safe, informed, and positive environment.

To ensure responsible gaming at jelili, we have introduced a number of tools and policies — such as setting deposit limits, a self-exclusion feature, a time-out option, and 24/7 Bengali-language support. On this page you can learn how to use these tools and when to seek help.

Remember: gaming is not about losing or winning — it is about enjoyment. If you ever feel that you are drifting away from responsible gaming, contact our support team right away or use the self-help tools provided below.

The six pillars of our responsible gaming

The core principles we follow to ensure responsible gaming at jelili.

Deposit Limits

Set a maximum limit on your weekly or monthly deposits. Once set, this limit takes effect immediately, and changing it requires a 24-hour wait — protecting you from overspending on impulse.

Time-Out Feature

When you feel you need a break, use the option to temporarily close your account for anywhere from 24 hours to 30 days. During this time, no deposits or gaming will be possible.

Self-Exclusion

If you feel that gaming is getting out of control, choose self-exclusion. With this feature, your account will remain closed for an extended period and all promotional communications from jelili will stop.

Session Time Limits

Set a time limit for each gaming session. When the set time is up, you will be shown a warning message, giving you the opportunity to take a conscious break.

Gaming History Review

View your gaming history, deposit and withdrawal records at any time. Reviewing your own activity will help you understand how much time and money you are spending.

24/7 Support

Our Bengali-language live chat support team is by your side at all times for any issues or concerns. If you face a crisis related to gaming, help is available quickly.

Warning signs of problem gaming

If you notice any of the following signs in yourself, use the responsible gaming tools or speak to our support team. Acknowledging a problem is the first and most courageous step.

Remember, jelili always puts players' well-being first. Gaming should be enjoyable — not a source of hardship.

  • You are placing more bets to recover lost money and losing control.
  • You want to stop gaming but cannot, and keep coming back.
  • You are prioritising gaming over family, friends, or work.
  • You are borrowing money or spending your savings for gaming and facing financial pressure.
  • You are lying about gaming or hiding it from the people close to you.
  • You feel restless, anxious, or irritable when you are not gaming.
  • You are spending hours gaming while skipping meals, sleep, or daily tasks.

Tools to help yourself

After logging in to jelili, these tools can be easily accessed from the settings menu.

💰 Deposit Limit

Set a daily, weekly, or monthly deposit limit. Decreasing the limit takes effect immediately; increasing it takes effect after 24 hours.

⏸️ Temporary Break

Take a time-out from 1 day to 30 days. During this time you will not be able to log in or make any transactions.

🚫 Self-Exclusion

Close your account for 6 months or permanently. The set period must pass and a verification process must be completed before reactivation.

🎧 Support Assistance

Our Bengali-language live chat support team is by your side in any situation. They will help you choose the right tool for your needs.

21+

For adults only

jelili strictly prohibits gaming for anyone under the age of 21. Age is verified at the time of registration and identity verification may be requested at any time. Allowing minors to create accounts is against our policy and such accounts are closed immediately.

Contact us for help

If you feel that gaming is having a negative impact on your life, do not hesitate to talk to us. Our Bengali-language support team is by your side 24 hours a day, 7 days a week.

Live Chat: Start anytime on the site or app

Email: [email protected]

We handle every message with complete confidentiality. Your information is never shared with third parties.

Common questions about responsible gaming

At jelili you can use deposit limits (daily, weekly, monthly), session time limits, time-out (1 day to 30 days), and self-exclusion (6 months to permanent). All these tools can be activated from the account settings menu. Contact us via live chat for assistance.

Yes, but reactivating your account before the set period ends is not possible. Once the period is over, you will need to go through a formal verification process to confirm that you are returning safely and are ready to do so.

Decreasing a deposit limit takes effect immediately — the limit applies as soon as you set it. To increase a limit, however, you will need to wait 24 hours. This rule is in place intentionally to prevent limits from being raised on impulse.

Start by speaking to them directly and with empathy. Without putting pressure on them, let them know that you are on their side. Tell them about the responsible gaming tools available at jelili. If needed, reach out to our support team — we can offer guidance in complete confidence.

Yes, jelili strictly prohibits anyone under the age of 21 from creating an account or gaming. An age verification process is completed at the time of registration. If an account belonging to a minor is suspected, it is suspended immediately and any deposited funds are returned.

A time-out is a short-term break (1 to 30 days) during which you temporarily stay away from your account. Self-exclusion is a long-term decision (6 months or more, even permanent) and is primarily taken when there is a gaming problem. In both cases, reactivation is not possible before the period ends.

Enjoy responsibly

Play your favourite games at jelili with the assurance of responsible gaming. Check our FAQ for any questions or contact support directly.

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